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About Course

This course will help participants enhance their life tools in the office.

Learning Objectives

After this course, you will be able to:

  1. Know your own team member roles and responsibilities.
  2. Know what a problem is and ways to approach problem solving.
  3. Recognize self-confident behaviors in the workplace.
  4. Apply a number of group methods for creative thinking.
  5. Understand ways to be flexible in times of change.
  6. Define emotional competencies and correlate them to workplace experiences.

Course Content

Instructions
Instructions regarding the course.

  • Course Instructions

Course Format

Session One: Course Overview

Session Two: Being a Team Player
In this session, you will complete a Team Roles and Responsibilities Questionnaire to determine what kind of team player you are. Then you will look at a number of guidelines to being an effective team member.

Session Three: Flexibility
In this session, you will complete a Change Tolerance Exercise to see how change tolerant you are. Then you will explore how to become flexible no matter where you fall on the tolerance scale.

Session Four: Problem Solving
In this session, you will define what a problem is and look at ways to approach problems. As well, you will be introduced to eight essentials to defining a problem and will try your hand at some actual problem solving.

Session Five: Resourcefulness
In this session, you will learn about the danger of the self-fulfilling prophecy followed by an exploration of characteristics of resourcefulness.

Session Six: Feedback
In this session, you will examine ways to give and receive feedback and experience feedback through feedback interviews and a simulated feedback session.

Session Seven: Self-Confidence
In this session, you will learn what behaviors are associated with high and low self-confidence and will look at a three-step process that can be used to increase your own self-confidence.

Session Eight: Creative Thinking
In this session, you will learn about brainstorming as a method for creative thinking and look at some of its limitations. Then you will look at some other methods that can be used for creative thinking.

Session Nine: Emotional Intelligence
In this final session, you will explore the history of social and emotional intelligence and look at Daniel Goleman’s five interrelated sets of Social and Emotional Competencies and their importance in workplace success.

Recommended Reading List

Post-Course Assessment

Personal Action Plan

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