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About Course

This course will provide participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.

Learning Objectives

After this course, you will be able to:

  1. Identify common communication problems
  2. Develop skills to ask questions
  3. Learn what their non-verbal messages are saying
  4. Develop skills in listening actively and empathetically to others
  5. Enhance the ability to handle difficult situations
  6. Deal with situations assertively

Course Content

Instructions regarding the course.

  • Course Instructions

Course Format

Session One: Course Overview

Session Two: Creating Positive Relationships
In this session, we will look at ten quick things that you can do to help develop positive relationships. You will have an opportunity to evaluate what you are doing now and what you might want to work on. We’ll also talk about the power of words to build you up.

Session Three: Growing Our Self-Awareness
In this session, we will assess our self-awareness according to how skilled we are at communicating, and whether there is something holding us back.

Session Four: Communication Basics
In this session we’ll talk about what it takes to be considered a skilled communicator and what people have done to develop those skills.

Session Five: Communication Barriers
In this session, we’ll explore communication barriers and what our own preferences have to do with our expertise in communicating.

Session Six: Asking Questions
In this session, we will learn about the different types of questions and how to probe for additional information to allow for complete exploration.

Session Seven: Listening Skills

Session Eight: Body Language
In this session, we will learn about misconceptions of body language while we explore the physical aspects of conversations, as well as the use of gestures.

Session Nine: Communication Styles
In this session, we will explore communication styles as you consider each side of a dichotomy. You will think about your own preferences and the preferences of others, and how this can make you a better communicator.

Session Ten: Creating a Positive Self-Image
In this session, we will discuss how self-image influences your results, and what you can do to improve your self-image with your career in mind.

Session Eleven: Frame of Reference
In this session, we will explore what frames of reference can do to help and hinder communication, and what we can do to become more skillful in our interactions.

Session Twelve: Techniques for the Workplace
In this session, we’ll learn about effective and efficient ways to approach a conversation, and how a plan can help things to stay on track and be effective.

Session Thirteen: Assertiveness
In this session, we will discuss the elements of assertive statements. You will then learn a method for delivering statements clearly so that you can get what you want or need.

Recommended Reading List

Personal Action Plan

Post-Course Assessment

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